Close contracts faster. Never miss what you signed for.
Zycus CLM drafts from your playbook, reviews every clause for risk and tracks each obligation after signature, so the value you negotiate is the value you get.
Master Services Agreement
Between Your Company and Brightwell Facility Services
Invoices are payable within sixty (60) days of receipt.
Supplier’s liability under this Agreement is unlimited.Each party’s liability is capped at the fees paid in the 12 months before the claim.
High riskUnlimited liability is outside your playbook.Fallback: cap at 12 months’ feesThis Agreement runs for three (3) years and renews only by written notice.
Trusted by procurement teams at
Swissport
Regeneron
Most contracts get all the attention before signature and none after it. Zycus CLM gets them signed faster, then keeps every obligation, renewal and risk in view for the whole term.
One contract, from the first ask to the renewal.
Ask for a contract
Say what you need in plain words.
- Tell Merlin Intake what you need in chat or Microsoft Teams.
- See the supplier, contract type, value and term filled in for you.
- Let policy pick the route: sourcing first when it is high value or regulated, straight to legal when it is not.
Get a first draft
Written in your own approved language.
- Start from your template, the supplier’s paper or the sourcing award.
- Pull approved clauses from your clause library, not from an old email.
- Find parties, dates, fees and rates already in the right places.
See the risk first
Before legal opens the file.
- Compare supplier paper with your template, clause by clause.
- Read a risk score on every clause and on the whole contract.
- Spot missing protections, such as a data processing agreement, at a glance.
Negotiate in Word
With a second opinion on every change.
- Work on supplier redlines as tracked changes in Microsoft Word.
- Get an accept, reject or counter recommendation on each one, with the reasons.
- Answer with fallback wording straight from your playbook.
Approve and sign
Approvers follow your rules, not your inbox.
- Route by value, region, business unit and risk, in series or in parallel.
- Approve from chat, email or the dashboard, with every decision logged.
- Sign electronically and capture obligations the moment the last signature lands.
Keep its promises
Signed is where the value starts.
- Turn obligations, SLAs and milestones into tasks with owners and dates.
- Hear about renewals and notice windows early, with a recommendation.
- Know when supplier risk or a new regulation touches a clause.
- Supplier active in master data
- Sourcing already completed
- Category is not regulated
- Budget validated
Master Services Agreement
Template: North America Services MSA, version 6
This Agreement is made on 1 January 2027 between Your Company Inc. and Brightwell Facility Services LLC.
Fees are set out in Schedule B for 12 sites, adjusted yearly by CPI, capped at 3%.
Supplier will meet the service levels in Schedule C. Missed service levels earn the credits set out there.
Invoices are payable within sixty (60) days of receipt.
The parties will sign the Data Processing Agreement in Schedule E…
Services Agreement
Supplier paper, received 14 October
Supplier’s liability under this Agreement shall be unlimited except as set out in clause 8.3.
This Agreement renews automatically for successive three-year terms unless either party gives notice.
Invoices are payable within thirty (30) days of the invoice date.
This Agreement is governed by the laws of the State of New York.
Invoices are payable within sixty (60) forty-five (45) days of receipt.
Total liability is capped at the fees paid in the twelve (12) six (6) months before the claim.
Either party may terminate for convenience on sixty (60) ninety (90) days’ notice.
- Net 50 was agreed in 6 of 8 past contracts with Brightwell
- Within your playbook fallback for services
- Supplier performance is strong and risk is low
Page 14 of 14
IN WITNESS WHEREOF, the parties have signed this Agreement on the dates below.
- Contracts counselApproved in the dashboard
- Finance, any one of 3Approved by email
- Information securityApproved in chat, DPA checked
- Head of procurementApproved in chat
- SignatureE-signature sent, 1 of 2 signed
Master Services Agreement
Executed 22 October · 18 obligations
Supplier will keep site systems available 99.5% of each month.
SLA · Monthly · Site operationsA missed response time earns a credit of 5% of that month’s fees.
Credit · Overdue · Accounts payableFees adjust each January by CPI, capped at 3%.
Pricing · 1 January · Category managerSupplier will renew its insurance certificate every year.
Compliance · 30 June · Suppliernotice window opens
Turn your contracts into real savings.
Reads your contracts against your spend, finds the rebates and discounts you are owed and drafts the claim.
Everything in Zycus CLM, stage by stage.
Merlin AI apps and core capabilities, grouped by the stage of the contract they help with.
Request and draft
Start from approved language.
Merlin Intake
Merlin AIStart a contract in chat or Microsoft Teams, and generate SOWs from MSAs and pricing data.
Authoring Copilot
Merlin AIChecks drafts against your clause library, past contracts and regulatory guidance.
Metadata extraction
Merlin AIPulls parties, dates, values and terms, plus any custom fields you define.
Clause library and playbooks
Approved wording and fallback positions for every draft and every counter.
Multi-party authoring in Word
Your team and suppliers redline at the same time in Microsoft Word.
Review and negotiate
See the risk before legal does.
Contract summaries
Merlin AIThe critical clauses, obligations and risks of any contract in one read.
InstaReview
Merlin AIA risk score on every clause and on the whole contract, against your standards.
Template Comparator
Merlin AISupplier paper against your template, with missing protections called out.
Negotiation Copilot
Merlin AIAccept, reject or counter on every redline, with the reasons behind it.
Approve and sign
The right approvers, in the right order.
Flexible approvals
Serial, parallel or group approvals by value, region, business unit or risk.
Workflow assistant
Merlin AIAsk what stage a contract is in or who approves next, and get a live answer.
Merlin Help
Merlin AIStep-by-step guidance for setting up contracts, clauses and workflows.
Integrated e-signature
DocuSign, Adobe Sign and other providers built into the flow.
Audit logs and version control
Every action recorded, and any two versions compared side by side.
Store and search
Every contract, one question away.
Unified repository
Contracts, amendments, MSAs and SOWs in one place, including supplier paper.
Contract Discovery
Merlin AIBrings legacy contracts in from shared drives and old repositories, classified.
Contract analysis chat
Merlin AIAsk one contract or the whole repository in plain English and jump to the clause.
Bulk clause extraction
Merlin AIPull clauses and excerpts from many agreements at once for audits and due diligence.
Manage after signature
Signed is where the value starts.
Obligation and milestone tracking
Obligations become tasks with owners, due dates and the clause they came from.
Alerts, reminders and watchers
Renewals, expirations and amendments flagged in Teams, email and mobile.
Renewal intelligence
Performance, risk and market data turned into a renew, renegotiate or exit call.
Contract Monitor
Merlin AIFlags signed contracts when supplier risk or a new regulation touches a clause.
Spend alignment and insights
Spend matched to contracts to cut maverick buying, with Insight Studio dashboards.
Most contract tools stop at the signature. Zycus CLM keeps going.
Where most tools stop
- Drafts start from approved languageTemplates, clause library and sourcing awards.
- Risk is scored before legal reads itEvery clause checked against your standards.
- Redlines arrive with a recommendationAccept, reject or counter, with the reasons.
- Approvals route themselvesBy value, region, business unit and risk.
Value you can see
- Obligations become tasksEach with an owner, a due date and the clause it came from.
- Renewals never sneak upAlerts before notice windows close, with a strategy.
- Risk is caught mid-termContract Monitor flags supplier and regulatory changes.
- Rebates and discounts get claimedMerlin Contract Value Leakage Agent finds what you are owed.
What our customers say.
“The process that has improved the most with Zycus’ digitization has been our true visibility on spend on a one-click basis. Something that used to take us weeks is now done in 2 seconds.”
“This AI-powered tool has transformed how we manage Source-to-Pay requests, providing real-time notifications to keep us informed and enabling seamless on-the-go approvals.”
Regeneron“I’m impressed with Zycus for providing a single platform that fosters team collaboration and customizing solutions to meet our needs at Regeneron. Their quick turnaround on change requests has been excellent.”
not bolted on
“The only partner able to cover the procurement transformation journey with AI built into it, not bolted onto it.”
Swissport
Universal recognition, undisputed leadership.
Questions buyers ask about Zycus CLM
Still have a question?
Bring a real contract and we'll walk through how Zycus CLM takes it from request to renewal.
Talk to usWhat is Zycus Contract Lifecycle Management (CLM)?
Zycus CLM is AI-powered contract lifecycle management software that covers the full contract process: request and intake, authoring, clause review, negotiation, approvals, e-signature, and obligation and renewal tracking. It is built natively into the Zycus Source-to-Pay suite, so every contract stays linked to the sourcing event, supplier record and spend data around it.
Which AI apps come with Zycus CLM?
Zycus CLM includes twelve Merlin GenAI apps: Merlin Intake for conversational requests and SOW generation, Authoring Copilot, metadata extraction and field profiling, contract summaries, InstaReview risk scoring, Template Comparator, Negotiation Copilot, Contract Discovery for legacy contracts, a contract analysis chat, a workflow assistant, Merlin Help, and Contract Monitor for signed contracts.
How does AI help draft and review contracts?
Zycus CLM identifies the contract type, prefills fields from requests, sourcing awards and supplier master data, and suggests clauses from your clause library. InstaReview then scores each clause and the whole contract for risk against your standards, and Template Comparator shows how supplier paper deviates from your template, including missing protections, with suggested fixes.
How does the Negotiation Copilot work?
The Negotiation Copilot analyzes supplier redlines in real time and recommends whether to accept, reject or counter each one. Every recommendation comes with its reasoning, drawn from your playbook, past executed contracts, supplier performance and risk, regulatory guidance and market intelligence. It also suggests alternative clauses from your clause library, and works with Microsoft Word through Word Connect.
Can I search and ask questions across all my contracts?
Yes. You can ask a single contract a question, such as “What are the payment terms?”, and jump to the exact clause, or query the whole repository, such as “Which contracts expire in the next 60 days?” Natural language search handles positive and negative conditions, highlights the matching sections and supports bulk download of clauses for audits and due diligence.
How does Zycus CLM track obligations and renewals?
AI extracts obligations such as milestones, payment terms, SLAs, KPIs, warranties and renewal conditions, then turns them into tasks with owners and due dates. Alerts flag obligations at risk and renewals before notice windows close, and renewal analytics recommend whether to renegotiate, extend or exit. Contract Monitor also flags executed contracts when a supplier’s credit rating drops or a regulation changes.
How is Zycus CLM different from Merlin Contract Value Leakage Agent?
Zycus CLM runs the contract lifecycle, from request to signature to obligation tracking. Merlin Contract Value Leakage Agent is an autonomous agent on the Merlin Agentic Platform that works on the contracts you have already signed: it reads rebate and discount clauses, computes what you are owed from spend and P2P data, reconciles it against what you received and supports recovery of the gap.
Does Zycus CLM integrate with Microsoft Word, e-signature tools and ERPs?
Yes. Zycus CLM offers Microsoft Word integration for authoring and redlining, connects to DocuSign, Adobe Sign and other e-signature providers, and syncs contract data with SAP, Oracle and other ERPs. Inside the suite, sourcing awards flow into contracts, supplier records stay linked, and spend analysis tracks contract coverage against actual spend.
See one of your own contracts go from request to renewal.
Bring a real contract or supplier paper. We'll show you how Zycus CLM drafts it, scores the risk and tracks every obligation after signature.
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