Client Testimonials

Zycus has everything we need. It has a user friendly and intuitive interface, a flexible and extendable system and a responsive competent tech team to answer questions and solve issues. But the most important thing for us, is that, it can addresses our specific needs.

Rafael Ribeiro Goncalves, the platform owner for Zycus within Heineken, emphasized the strong partnership and collaboration with Zycus since 2018. He highlighted Heineken’s active involvement in testing and providing feedback for Merlin, which is now being implemented, and the significant value seen in data-driven discussions enabled by GenAI. Rafael also noted that Zycus’ solutions have reduced the need for in-house developments by leveraging automated connections and support from the iSaaS team.

Ryan Holzinger discussed Dow’s recent implementation of Merlin and its benefits in enhancing procurement processes and efficiency. He highlighted how Merlin automates contract management and streamlines other processes, allowing the sourcing team to focus on strategic activities. Ryan also shared his excitement about the potential of GenAI solutions and the insights gained from the Horizon event, which he plans to explore further upon returning to Dow.

Patrick Reymann commended Zycus for their compelling vision and integration of generative AI, particularly the Merlin Assist and Microsoft Teams integration. He emphasized the exciting potential of Zycus’ AI-driven offerings and their ability to propel the procurement space forward, noting that Zycus is well-positioned to become a prominent player in the industry. Patrick also appreciated the event’s organization and the opportunity to gain a deeper understanding of Zycus’ capabilities.

John O’Connell shared that Sirva has cut their sourcing cycle time by 50% and reduced the hours required for sourcing events by 70%. He highlighted significant cost savings, improved contract management, and enhanced supplier management, particularly in areas like risk management and ESG reporting. John expressed excitement about the potential of Zycus’ GenAI solutions, especially the supplier health functionality and auto scoring enhancements in the sourcing module, which he believes will be game changers for Sirva.

Chris Sawchuk appreciated the opportunity to see Zycus’ generative AI technologies in action, particularly the Merlin AI solution. He noted the value of learning how organizations are using these technologies and the potential for a better user experience in procurement. Chris emphasized that the exploration of AI in procurement is still in its early stages, but he believes that as organizations continue to explore and learn, the impact and utilization of this technology will grow significantly.

Kishore Pejavara emphasized the importance of Zycus in helping Delta Air Lines achieve a unified procurement process, highlighting the critical role of their control tower ecosystem. He noted the significant business benefits, including enhanced project management and real-time insights across the organization. Kishore also expressed excitement about Zycus’ GenAI solutions, particularly their potential to transform spend analytics and procurement processes, envisioning a ‘super employee’ through AI integration.

Anita Montano praised Zycus for providing a single platform for team collaboration and for their excellent support in customizing solutions to meet Regeneron’s needs. She highlighted the quick turnaround on change requests and expressed excitement about the potential of Zycus’ GenAI solutions, which Regeneron is looking forward to implementing.

Niteen Suresh highlighted Zycus’ commitment to collaboration, emphasizing their willingness to listen and adapt their product to fit Delta Air Lines’ needs. He reported significant business benefits, such as increasing supply chain ROI from 3X to 12X post-transformation, with Zycus playing a pivotal role. Additionally, he expressed confidence in the future of Zycus’ GenAI platform, expecting it to significantly enhance Delta’s procurement services over the next two to three years.

Ivan Martinez highlighted Zycus’ intuitive user interface and robust collaboration tools, including GenAI applications, as key features that impressed him. He reported significant business benefits, such as integrating Deacero’s spend into a single source of truth and recognizing financial savings using the iSave module. Additionally, he expressed confidence that Zycus’ GenAI platform will enhance efficiencies and maintain proactiveness in cost-saving opportunities, keeping up with business dynamics.

There were a lot of competing deadlines, but Zycus was open to engage regarding the challenges we experienced and responsive towards developing a solution. The team at Zycus displays a collaborative and solutions-oriented approach.

The process with Zycus has been very good, very strong. The process that has improved the most with Zycus’ digitization has been our true visibility on spend on a one-click basis. Something that used to take us weeks is now done in 2 seconds.