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Job Specification |
The candidate should have above 5 years working experience in purchasing and managing categories through strategic sourcing and also exposure to technology tools (SAP, e-sourcing, e-procurement), consulting experience (related to purchasing/sourcing and NOT supply chain) could be considered instead of direct industry experience, experience in e-sourcing/e-procurement software/solution will be an added advantage. He/she will help in being business analyst for defining the solution. |
Reporting to |
Director - PSO |
Experience |
5+ years of e-sourcing, purchasing, e-procurement, pre sales & strategic sourcing. |
Education |
BE/ B. Tech / MS / MBA |
Location |
Mumbai |
Compensation |
Best in the Industry |
Send E-mail to
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careers@zycus.com |
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Job Specification |
The candidate would be responsible for achieving the customer satisfaction for specific accounts. A major highlight of the job would be developing and sustaining excellent customer relationship through deep engagement and delivering continuous value by meeting customer expectations and handling issues. Excellent Negotiation skills, Technically sound, able to understand the customer needs and project requirements, Strong leadership abilities – able to drive the teams to achieve business objectives Should be able to conduct presentations and discussions with Senior management at Customer place. |
Job Description |
Manage a team of client engagement managers in addition to independently
Handling large clients
- Probe and understand client requirements
- Negotiate Statement of Work (SOW)
- Translate client requirements for internal teams
- Build relationship with customer
- Provide configuration or debugging of product
- Manage & negotiate change requests from customer
- Meet and exceed customers expectation to create customer delight
- Coordinate with third party System Integrators to design a complete solution
- Verification of the deliveries to the end customer |
Reporting to |
Director - PSO |
Experience |
10 + years of experience. He / She should possess excellent client listening & expectation setting skills. |
Education |
BE/ B.Tech / MS / MBA |
Location |
Mumbai |
Compensation |
Best in the Industry |
Send E-mail to
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careers@zycus.com |
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Top |
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Job Description |
Requirement gathering
- Solution fit mapping
- Risk management
- Client liaison, Relation building
- Estimations, delivery management, team/people management |
Reporting to |
Senior Project Manager |
Experience |
Minimum 5 years of experience. He/She should possess technical skills (hands-on) of at least 3.5+ years; management/leadership experience of at least 1.5+ years. The candidate will have to align work in accordance with USA / Europe time zones. |
Education |
BE/ B.Tech / MS / MBA |
Location |
Mumbai |
Compensation |
Best in the Industry |
E-mail |
careers@zycus.com
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Job Specification |
Experience needed in J2EE, Microsoft Technologies, RDBMS, C/C++/Perl); team-leading & management for at least 1.5+ years, extensive support skills, client interfacing,. He/She should have strong analytical, people, written & oral communication skills. Knowledge of ETL (Extraction, Transformation & Loading) tools is a plus. The candidate will be needed to work in night shifts. |
Job Description |
- Client support for all Zycus solutions
- Change-request management
- Supporting of data-extracts using ETL tools
- Tasks coordination with/delegation to internal teams.
- Risk management
- Client liaison, estimations (especially for change-requests & issues/bugs)
- Process management, team/people management
- Training to client's users for all Zycus solutions |
Reporting to |
Senior Project Manager |
Experience |
Minimum 5 years of experience |
Education |
Any Bachelor Degree / BE / MCA / ME / MS / MBA |
Location |
Mumbai |
Compensation |
Best in the Industry |
E-mail |
careers@zycus.com |
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Technical Support / Customer Support |
Job Profile |
The candidate will help consolidate customer support processes leading to high CSAT. Excellent credentials in managing customer support, good references |
Job Specification |
Will be responsible for ensuring Customer Support (erstwhile Tech support) for all clients Will manage the central repository of client queries, collect feedback, ensure follow-up and resolution of customer issues, collate data, draw up customer support strategies and ensure total customer delight Will be sales savvy and have some experience of software projects Should absolutely have worked with North American clients. Europe clients a plus |
Job Description |
Day to day interactions with client related to project deliverables.
Tracking of Customer issues and client requests. Work with all Program Managers/Project Managers/Delivery Managers and be the single point of contact for all project lans/schedules.
Ensure prompt follow-up on client issues. Ensure regular KIT calls with client reps. Ensure that all client calls and meetings are minuted. |
Reporting to |
Account Manager / Project Manager / Project Leader |
Experience |
Minimum 2 years of experience |
Education |
Any Bachelor Degree / BE / MCA / ME / MS / MBA |
Location |
Mumbai |
Compensation |
Best in the Industry |
E-mail |
careers@zycus.com |
